Privacy Policy Kerryn Slater | Holistic Essentials Effective date: 1 November 2026
1. About Us
Holistic Essentials (Therapy & Consulting) is operated by Kerryn Slater and based on Phillip Island, Victoria, Australia.
We offer self-discovery coaching, intuitive guidance, meditation, energy healing, workshops, retreats and related personal and spiritual development experiences.
Your privacy matters to us. We are committed to treating your personal information with respect, care and confidentiality.
This Privacy Policy explains how we collect, use, store and disclose personal information and the choices available to you.
For privacy enquiries, please contact hello@holisticessentials.com.au.
2. When This Privacy Policy Applies
This policy applies when you interact with Holistic Essentials, including when you:
- Visit our website.
- Enquire about, book or participate in our services.
- Complete booking, intake or assessment forms.
- Subscribe to Wise Woman Wisdom or other email communications.
- Opt in to receive SMS communications.
- Register for workshops, training, retreats or events.
- Purchase products, readings or gift certificates.
- Contact us through email, telephone, social media or online forms.
We aim to collect only the personal information reasonably necessary for the services and experiences we provide.
3. Personal Information We Collect
The information we collect depends on how you interact with us.
Personal and Contact Information
We may collect your name, email address, telephone number and other contact details you choose to provide.
Booking and Service Information
When you book an appointment or participate in our services, we may collect appointment details, service preferences, booking history and information relevant to your experience.
Health and Wellbeing Information
For certain services, including energy healing and other wellbeing experiences, we may ask you to provide information about relevant health conditions, medications, medical considerations or other circumstances that may affect your comfort or suitability for a particular service.
We recognise that health information is sensitive personal information.
We seek to collect this information only where reasonably necessary and with appropriate consent or another lawful basis.
We use this information to support client wellbeing, assess service suitability and make appropriate adjustments where required.
Health and wellbeing information is not used for marketing purposes without appropriate consent.
Personal Information Shared During Sessions
During coaching, healing, intuitive guidance or other sessions, you may choose to share personal experiences, beliefs, circumstances or other information.
We approach these conversations with respect and discretion.
Information shared during sessions may be recorded where reasonably necessary for service delivery, continuity of care or appropriate business recordkeeping.
We do not intentionally collect more personal information than is reasonably necessary for these purposes.
Payment and Purchase Information
When purchasing services or products, payment information may be processed by third-party payment providers.
The handling and storage of payment details are subject to the relevant provider’s privacy and security practices.
Email and SMS Preferences
When you subscribe to our communications, we may collect your contact details, subscription preferences, consent records and information relating to your interactions with our messages.
Website Information
Depending on the technologies used by our website, certain technical information may be collected, such as browser type, device information, website activity and cookie-related information.
4. How We Use Your Information
We may use personal information to:
- Respond to enquiries and provide information about our services.
- Manage bookings, appointments, purchases and payments.
- Provide coaching, healing, intuitive guidance and other requested experiences.
- Review relevant intake information and support client comfort and safety.
- Send appointment confirmations, reminders and administrative communications.
- Deliver subscribed emails, including Wise Woman Wisdom and Weekly Energy Guidance.
- Send SMS communications where you have provided appropriate consent.
- Share information about workshops, retreats, events and offerings where permitted.
- Maintain appropriate business and client records.
- Improve our website, services and communications.
- Meet applicable legal and regulatory obligations.
- Respond to privacy requests or concerns.
We will not use your personal information for an unrelated purpose unless permitted by law or supported by appropriate consent.
5. Email and SMS Communications
Wise Woman Wisdom — Email
When you subscribe to Wise Woman Wisdom, you may receive weekly energy guidance, reflections on self-discovery, personal growth insights and occasional invitations to explore Holistic Essentials offerings, workshops, retreats and events.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our messages or by contacting us directly.
SMS Communications
We may offer an optional SMS subscription for people who would like to receive brief updates from Holistic Essentials.
Our initial SMS service is intended to provide approximately one message per week, primarily to notify subscribers when their Weekly Energy Guidance email has arrived.
Other promotional SMS communications will only be sent where covered by the consent you have provided.
SMS marketing is optional and requires separate consent.
Subscribing to our email list, booking an appointment or purchasing a service does not automatically enrol you in promotional SMS communications.
Where SMS marketing is offered, we will explain the nature of the messages and their expected frequency at the point of subscription.
You can withdraw your SMS marketing consent by replying STOP where that functionality is available, following the unsubscribe instructions in the message, or contacting us directly.
Message and data charges may apply depending on your mobile service provider.
Unsubscribing from promotional SMS does not automatically unsubscribe you from email communications, and vice versa.
We may still send essential non-promotional communications relating to services you have requested, where appropriate and legally permitted.
6. How We Share Your Information
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and deliver requested services.
These may include:
- Mailchimp, for email marketing, SMS communications and subscription management.
- Acuity Scheduling, for appointment bookings, intake forms and related administration.
- Payment processing providers.
- Website hosting, maintenance and technology service providers.
- Other providers involved in delivering services or experiences you have requested.
These providers may process personal information in accordance with their contractual arrangements, applicable legal obligations and privacy policies.
We do not sell your personal information to advertisers.
We may disclose information where required or authorised by law, including where necessary to comply with lawful requests or protect legal rights.
We do not share sensitive client information for unrelated marketing purposes without appropriate consent.
7. Client Confidentiality and Sensitive Information
We understand that participating in coaching, healing and personal development experiences may involve sharing information of a private or sensitive nature.
We take reasonable steps to respect and protect that information.
Access to client information is limited to what is reasonably necessary for providing services, administering our business or meeting legal obligations.
Where third-party booking, storage or communication platforms are used, information may be processed through those systems.
We do not publicly disclose personal information shared during private sessions without appropriate consent, unless disclosure is required or authorised by law.
Testimonials, personal stories or identifiable client experiences will only be published with appropriate permission.
While we take reasonable precautions to protect personal information, no electronic storage or communication system can be guaranteed completely secure.
8. Website Cookies and Analytics
Our website may use cookies and similar technologies to support essential website functions, improve your browsing experience and understand how visitors interact with our content.
Third-party services integrated with our website, such as booking systems, embedded content or subscription forms, may also use cookies in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings, although doing so may affect certain website features.
If we introduce additional analytics, advertising or tracking technologies in the future, we will review and update this Privacy Policy and implement any consent arrangements required by applicable law.
9. Storage, Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information may be stored using electronic systems and third-party platforms that support our business operations.
We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records and meeting legal or regulatory obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate and legally permitted.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. International Data Processing
Some technology and communication providers used by Holistic Essentials, including Mailchimp, operate internationally.
As a result, personal information may be processed, accessed or stored outside Australia.
Where applicable, we take reasonable steps to assess the privacy and security arrangements of our service providers and comply with relevant Australian privacy requirements.
Information handled by overseas providers may also be subject to the laws of the countries in which those providers operate.
11. Your Privacy Choices and Rights
You may contact us to:
- Request access to personal information we hold about you.
- Request correction of information that is inaccurate, incomplete or outdated.
- Update your contact details or communication preferences.
- Withdraw consent for marketing communications.
- Request deletion of personal information, where appropriate and legally permitted.
- Ask questions about how your information is collected, used or stored.
- Raise a concern or complaint about our handling of your information.
We will consider and respond to requests in accordance with applicable legal requirements.
If you have a privacy concern, we encourage you to contact us so that we can investigate and respond.
If you remain dissatisfied, you may be able to raise your concern with the Office of the Australian Information Commissioner (OAIC), where its jurisdiction applies.
For more information, visit www.oaic.gov.au.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, business practices, technologies or legal obligations.
The most recent version will be published on our website with an updated effective date.
Where appropriate, we will take reasonable steps to notify you of significant changes.
13. Contact Us
If you have questions, concerns or requests relating to your personal information, please contact:
Kerryn Slater
Holistic Essentials (Therapy & Consulting)
Phillip Island, Victoria, Australia
Email: hello@holisticessentials.com.au
Website: www.holisticessentials.com.au
We welcome the opportunity to address your privacy enquiries with care and respect.
